![]() ![]() Within 5 to 7 working days, the refund amount will appear in your account. In both store and online returns, the refund process will take 5 to 7 working days. And if you have ordered online and paid in the store then you can also return such orders in the store.įor returning an online order, you have to repack them and Wilko will collect the package from you via its delivery partners. You can also return click and collect order in the stores. Then take them to any of the Wilko stores along with valid proof of purchase and claim your refund or alternatively exchange the goods. If you have purchased the merchandise from any of the Wilko stores then you must return them in the store only.įor returning your goods in the store, repack your goods in suitable packaging, ideally in the original packaging. One is for store returns and the other is for online returns. Besides, the following items can’t be refunded or exchanged. After 28 days, Wilko will not refund or exchange the goods. You can return your order within 28 days of the purchase. In case of returning a faulty product, Wilko will also pay return shipping charges in addition to a full refund. According to Wilko returns policy, the return time-frame for both normal and faulty products is the same i.e., 28 days of the purchase. Besides, you have also to pay your return shipping charges unless your returning goods are faulty. However, you have to provide valid proof of purchase while returning the order. Wilko offers free returns policy and you can return your order even without a return receipt. ![]()
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